When dealing with customer service, prepare for the happy resolution, not the war!

‘Tis the season. And with the season, many of us will have a chance to engage with customer service or maybe better stated as having customer care opportunities. Whether we are physically going to the customer service department in the store, making a telephone call to the customer care department or chatting online with a customer service representative, ’tis the season to give businesses a chance to make things right…

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