Using Social Media and Branding to Recruit and Hire the Right Call Center Agents

Many call centers struggle with bringing in the right agents to work for them, as well as managers and supervisors. It can be difficult to hire the right people who truly understand and value your services, and mesh with the company culture you are trying to create. Many companies choose to write a simple job description and post it on their company website or Indeed. They pick a few applications and conduct interviews, choosing whomever has the most experience. Unfortunately, this method will often result in failure, as it sets up your company for low-quality service and eventual disaster…

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