PLDT Upgrades Undermanned Call Center… After Duterte Threat!

[] PLDT has issued a public apology to President Duterte for the lack of available lines under the administrations citizen complaint hot line. This after the good president outright threatened one of the biggest conglomerates in the Philippines with a shutdown… which will most likely cripple the country, and lead to small scale economic ruin.

Hotline 8888

The Citizen’s Complaint Center, “Hotline 8888”, was launched in August 2016 and was envisioned to be a number that Filipinos can call in order to report grievances to the Presidential Action Center, with the Civil Service Commission directly handling the complaints. Essentially, 8888 is a supposed direct line to Malacañang that anyone can use.

A Big Empty Threat

President Duterte was discussing the anti-corruption efforts of the government at a PDP-Laban rally in Cebu City when he raised the need for an effective complaints hotline.

President Duterte


“If you see corruption, tell me. Call 8888. Bong [referring to Bong Go], add another trunk line… The present setup can’t accommodate all the calls. It’s always busy. Tell PLDT. If not, I’ll shut down their business…”

President Duterte then added that PLDT owes the government eight billion pesos, which is unsupported by any evidence, whatsoever. Oh and yeah, after he threatened to shut down PLDT, the crowd laughs, then they all laugh.

PLDT’s High Road

PLDT, decides to just run the stupid hotline.

Manuel Pangilinan, PLDT chairman:


“We apologize for that. We are glad that the President called our attention to it… It’s a bit more complicated than what it appears. Apparently, the 8888 is really a call center operation for both telcos [PLDT and Globe]. Twenty lines each. We’re supposed to provide the lines, which we have provided but the lines are not manned properly, undermanned so not all the calls are getting answered… So we are going to put more lines than the 20 mandated in the contract with the government, and we will man it. We will forget what the agreement said so we will increase the number of lines to accommodate the calls and we will man it ourselves. So we are responding to the President’s criticism.”

There was no problem with the trunk lines. The call center was just understaffed.