Pinoy BPO Advice: Oversleeping in the Call Center Sleeping Quarters!

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Dear Ate Helen, because of where I live and the traffic, I always arrive at the CC early. So I just go to the sleeping quarters to get some sleep before the shift starts. Problem is that, napapahimbing ang tulog ko to the point that even if I arrive one hour early, I end up getting to my station late. I set my phone to alarm so that I wake up, but I don’t know why I end up snoozing and falling back to sleep. My TL is already angry with me, and the other agents just laugh. What should I do? -Alice, Paranaque BPO

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Dear Alice, I don’t really know how I can help with this very serious and funny problem that you have. I’m a morning person, which means that I don’t have problems waking up. So I asked some of my friends for some guidance:

  1. Buy an actual alarm clock, the one that makes a very loud noise when it rings, and place this alarm clock away from the bed so that you will need to actually stand up and turn it off (Be mindful though if there are other agents sleeping, if this is the case, you really need to turn the alarm off very quickly).
  2. Ask a friend to wake you up, and give him or her the right to pull your pillow and blanket off if you don’t respond. Also give your friend the right to pillow-smash your body in case you take too much time to get off of the bed.
  3. Don’t go to sleep when you get to work. Instead, maybe you can get a powernap during the lunch break.

The good thing is that if you manage to wake up on time for about a month or so, then your body will adapt. The more times you rise up at a certain time, the more chances that your brain will be conditioned to automatically do this with less and less effort.

But if none of the suggestions above work, then please arrange to transfer to another shift. You are not alone, there are a lot of agents who wake up super early to avoid the traffic and get to work on time. But it seems that you still get to your station late, even if you are already in the building. :0(

Good luck, and I hope you find a solution that works. –Ate H.

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Need advice? Send Ate Helen an email at auxadvice@gmail.com