Advice: AWOL and Being Fair to a Call Center!

Dear Ate Helen, I filled for immediate resignation two weeks ago, but my TL and the HR did not accept my request. They said I needed to render 15 days of service first before they allow me to resign because the call center is currently understaffed. Problem is, one week pa lang – I started not showing up to work. I really don’t want to go back, and I plan to rest for a month before looking for a new job. My question is this, can I still get my back pay when I do my clearance next month? I will need my back pay so I can apply for work again. –Norman/used to work for a Taguig BPO

– – –

Norman, first off, I hope that you have no serious medical condition pushing you to require complete rest, which I am hoping was what prompted you to stop reporting for work despite being mandated to render 15 days of service.

If this is not the reason, please promise me you will never do this again. Some BPO’s even require 30 days of turnover and yet you were mandated to do just 15. You did not return that goodwill to the company (note that the reason they wanted you to work for an additional two weeks was because they were understaffed, your help was heavily needed).

In reference to your question on clearance and final pay, you are legally entitled to process your clearance and receive your final pay, minus all your company accountabilities, loans, and the like. To process your clearance, you will need to speak to and coordinate with the very people you left hanging: your TL and HR. Most likely, you have already been terminated due to your abandonment of work. Once you have complied with all the clearance procedures, your final pay will be released. This is the best case scenario unless you signed any waiver or training bond wherein an AWOL notice would affect your final pay.

If your future employer calls up your previous company’s HR, the HR personnel would be obliged to state the reason for your separation from their company. In this case, a termination tag in your profile will not look good to potential employers. This is not good for your career.

And again, let me reiterate: do not go on AWOL ever again. Be fair to your employer, and your co-agents. –Ate H.


Need advice? Send Ate Helen an email at